It took her more than a month to receive any proper customer support training. In addition to a low income, Jane claims that the stress has resulted in high employee turnover in her department. "Your employee for your food delivery app that you spent $300 million to buy can't afford to buy food," she states. Jane says that approximately 80 percent of her income goes to rent for an apartment that's 30 miles from her office. He brought a big bag with him and stocked up on all those snacks you make sure are on every floor (except on the weekends when the customer support team is working, because we're what makes Eat24 24-hours, 7 days a week but the team who comes to stock up those snacks in the early hours during my shift are only there Mondays through Fridays, excluding holidays. Do you think he's okay? Another guy who got hired, and ultimately let go, was undoubtedly homeless. I actually haven't seen him in the past few months. Another wrote on those neat whiteboards we've got on every floor begging for help because he was bound to be homeless in two weeks. She ended up leaving the company and moving east, somewhere the minimum wage could double as a living wage. One of them started a GoFundMe because she couldn't pay her rent. They're taking side jobs, they're living at home. In the letter, Jane claims that she and "every single one" of her coworkers is living paycheck-to-paycheck and can't afford to purchase groceries. In the story titled "An Open Letter To My CEO," Talia Jane writes about her experience working in the consumer support department for the restaurant review community and its food ordering subsidiary, Eat24. Yelp is on the defense after a Bay Area-based employee published a scathing condemnation of the company on Medium.
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